Refund policy

REFUND, CANCELLATION AND SERVICE QUALITY POLICY

Effective Date: June 16, 2026

This Refund, Cancellation, and Service Quality Policy (the "Policy") governs the provision of professional Quality Assurance (QA), software testing, and technical IT consultation services by LEXXORIA LTD (hereinafter referred to as the "Company", "We", "Us", or "Our") to clients purchasing services via lexxoria.com (the "Website").

As a specialized provider of digital and professional IT solutions, We do not manufacture, stock, or ship tangible physical merchandise. All deliverables generated throughout Our engagements (including but not limited to test plans, manual execution logs, bug tracking reports, test automation scripts, and deployment readiness assessments) are transmitted exclusively via digital communication channels. Consequently, Our financial remedies, contract liquidations, and return metrics are structured strictly around engineering resource allocation, project milestones, and statutory UK commercial mandates.

We operate in strict conformity with the UK Consumer Rights Act 2015, the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and established Electronic Commerce legal frameworks.

1. DEFINITIONS AND SCOPE OF APPLICATION

For the purposes of this Policy, the following definitions shall apply:

  • "Client", "You", "Your": Refers to any individual consumer or business entity that purchases professional QA or software testing services from the Company.
  • "Services": Refers to all technical provisions executed by Our personnel, encompassing manual system evaluation, functional and non-functional testing, automated pipeline configurations, security vulnerability auditing, and documentation drafting.
  • "Milestone": Refers to a predetermined phase or specific segment of work defined within a technical service package or custom statement of work.
  • "Consumer": Refers to an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession.
  • "Commercial Client / B2B Client": Refers to corporate entities, partnerships, sole traders, and startups engaging Our services for business operations.

2. STATUTORY 14-DAY RIGHT TO CANCEL (CONSUMER COOLING-OFF PERIOD)

In compliance with the UK Consumer Contracts Regulations 2013, if You register an account and purchase Our technical services purely as an individual Consumer, You possess a statutory legal right to cancel Your contract within fourteen (14) calendar days from the date of initial purchase without providing justification.

A. Cancellation Prior to the Commencement of Technical Operations

If You formally issue a cancellation notice within the 14-day statutory window before Us, Our testing teams, or engineering managers have initiated environment onboarding, code review, test architecture design, or active system testing, You are legally entitled to a full, one hundred percent (100%) reimbursement of the fees collected.

B. Cancellation Subsequent to Service Commencement

Pursuant to Regulation 36 of the Consumer Contracts Regulations 2013, if You explicitly request, consent, or instruct Us to initiate Our QA services, server assessments, or manual testing protocols prior to the expiration of the 14-day cooling-off period, You formally acknowledge and agree that:

  • You request the immediate provision of digital professional labor.
  • If You subsequently exercise Your right to cancel while an active testing phase is underway, You shall not receive a full refund.
  • The Company will issue a pro-rata reimbursement, which strictly deducts the financial value of the engineering hours, consultation logs, and specific milestones already delivered up to the exact minute the formal cancellation request is verified.
  • If the digital testing service is entirely executed and completed within the 14-day window upon Your express prior request, Your right to cancel is fully waived, and no refunds shall be issued.

3. BUSINESS-TO-BUSINESS (B2B) CONTRACTUAL PROVISIONS

Please note that if You are acquiring Our technical resources or executing service orders on behalf of a corporation, partnership, commercial enterprise, or independent commercial venture, statutory consumer protection laws and cooling-off periods do not apply to Your transaction.

All B2B service cancellation thresholds, structural fee distributions, technical phase milestones, and transactional remedies are governed exclusively by the dedicated Service Level Agreements (SLAs), master consulting frameworks, or individual Statements of Work (SOW) executed during client onboarding. Once resources are assigned, environments are built, or code testing commences under a commercial order, all collected fees are non-refundable unless a severe, unrectified breach of technical scope is explicitly demonstrated under Section 4 below.

4. SERVICE QUALITY DISPUTES, REMEDIES, AND COMPLIANCE

Under Section 49 of the UK Consumer Rights Act 2015, the Company is legally bound to perform all professional IT and QA services with reasonable care and skill, aligning with standard industry benchmarks. If You believe that Our technical deliverables, defect logs, or test scripts fail to satisfy these criteria:

  1. Formal Notification: You must submit a comprehensive, written service dispute to info@lexxoria.ltd within seven (7) business days of receiving the disputed deliverable or milestone report. This submission must detail specific technical discrepancies, omissions against the original package scope, or verified engineering failures.
  2. Right to Repeat Performance (Remedy): If a review validates that the service was not completed with reasonable care and skill, the Company retains the primary legal right to execute a Repeat Performance. Our technical engineering team will re-engage, correct the defects, update the test cases, and re-run evaluations to meet the agreed technical parameters at zero additional expense to You.
  3. Price Reduction and Discretionary Reimbursement: If a Repeat Performance is technically impossible, cannot be provided within a commercially reasonable timeframe, or fails to resolve the verified deficiency, You may be entitled to a negotiated price reduction or a partial refund commensurate with the unfulfilled portion of the project scope.

5. EXPLICITLY NON-REFUNDABLE SITUATIONS

The Company shall not authorize financial refunds, charge reversals, or credit allocations under any of the following circumstances:

  • The requested manual testing, test execution, or test automation project has been completed in full alignment with the documentation, specifications, and scope chosen during checkout.
  • The Client experiences structural delays, launch pushbacks, or testing interruptions resulting directly from their own failure to provide stable application access, repository permissions, database credentials, API documentation, or testing environments.
  • The Client unilaterally changes project parameters, amends source code architecture, or alters product requirements midway through an active sprint after testing scripts and environments have already been developed and executed.
  • Subjective dissatisfaction with the volume of bugs or software defects identified (the purpose of QA is to report objective system states; the absence or abundance of application errors does not constitute a defect in Our service delivery).

6. REFUND EXECUTION AND PROCESSING PROTOCOLS

Once a formal cancellation or quality dispute is officially evaluated, verified, and sanctioned by the financial and operations management of LEXXORIA LTD, the approved refund amount will be automatically remitted to the original payment instrument or credit card configuration utilized at the time of purchase.

In accordance with statutory UK financial guidelines, all approved balances will be processed and initiated from Our side within fourteen (14) calendar days. Please be advised that processing timelines across distinct international banking networks, credit clearinghouses, and payment gateways can vary. If more than fifteen (15) business days have elapsed since Our formal confirmation of approval and the funds are not visible, please contact Us at info@lexxoria.ltd.

7. MODIFICATIONS TO THIS POLICY

The Company reserves the right to amend, update, or revise sections of this Policy at any time to preserve strict compliance with evolving statutory regulations, payment processor frameworks, and international service mandates. Any alterations will become effective immediately upon being published on the Website. It remains the responsibility of the Client to review this Policy prior to initiating any transaction.

8. LEGAL REGISTRATION AND CONTACT INFO

For any formal legal inquiries, operational disputes, cancellation submissions, or quality clarifications, please reach out to Us directly via the coordinates listed below:

LEXXORIA LTD
Registered Office Address: Avon House, Avonmore Road, London, W14 8TS, United Kingdom
Official Company Communications Email: info@lexxoria.ltd