Terms of service

TERMS OF SERVICE AND MASTER DIGITAL IT SERVICES AGREEMENT

Document Reference: LXL-TOS-2026-V1

Last Updated: June 16, 2026

This Terms of Service agreement (the "Agreement" or "Terms") constitutes a legally binding, comprehensive framework executed between LEXXORIA LTD, a corporation registered and operating under the laws of England and Wales (hereinafter referred to as the "Company", "We", "Us", or "Our"), and any individual corporate executive, enterprise organization, partnership, startup, or natural person accessing our systems, registering user credentials, or procuring technical resources via lexxoria.com (the "Website" or "Store").

The party engaging the technical capabilities of the Company shall be cross-referenced herein as the "Client", "You", or "Your". By executing a financial transaction, establishing an operational account, initiating a software testing sprint, or approving a dedicated Statement of Work (SOW) on this Website, You register Your unconditional, absolute assent to all covenants, liabilities, and parameters detailed within this Agreement. If You are acting on behalf of a corporation or commercial venture, You warrant that You possess the supreme corporate authority to bind said entity to these Terms.

IMPORTANT NOTICE REGARDING DIGITAL SERVICES: Our platform is hosted and powered by Shopify Inc., which delivers the commercial database layer enabling transaction settlement. LEXXORIA LTD operates exclusively within the Information Technology sector as a provider of professional quality assurance (QA), manual systems evaluation, code auditing, and automated test architecture compilation. We do not distribute physical consumer goods. All engagement criteria, remedies, and terms are structured strictly around digital engineering resources, milestone completions, and technical labor laws.

1. SCOPE OF DIGITAL SOLUTIONS AND ALLOCATION MANAGEMENT

LEXXORIA LTD provides highly structured, digital technical consulting and quality assurance execution, encompassing manual execution testing, test case authoring, automation framework development (Python, Java, etc.), continuous integration configurations, regression cycle management, and pre-release validation reports (collectively, the "Services").

  • Service Execution: Services are provisioned either as pre-packaged technical tiers purchased via checkout or via customized Statements of Work (SOW) negotiated directly with Our Solutions Architects.
  • Technical Scope: The exact parameters, feature limits, hours logged, and validation boundaries of any testing sprint are strictly bounded by the functional descriptions present on the service configuration chosen at checkout or documented within an approved SOW. The Company is under no obligation to test feature code or systems infrastructure that falls outside these defined specifications.

2. ABSOLUTE CLIENT DEPENDENCIES & COOPERATION WARRANTIES

The successful execution of professional software testing requires immediate, high-fidelity integration with Your software environment. You hereby extend a strict operational warranty that You will seamlessly deliver all required infrastructure dependencies (the "Client Dependencies"), including but not limited to:

  • Stable, authenticated access tokens, deployment logs, and source code repository pathways (e.g., GitHub, GitLab, Bitbucket).
  • Comprehensive, updated API documentation, Swagger frameworks, design blueprints, or functional specifications.
  • Dedicated, functional, and populated staging or testing server environments.

Operational Penalties for Client Delay: If a scheduled testing sprint or milestone execution is delayed, blocked, or completely halted because the Client fails to provide these clean Dependencies within forty-eight (48) hours of purchase or contract kickoff, the allocated engineering hours assigned to Your project shall remain fully billable. Standby hours caused by Client access failures are non-refundable and will be deducted from Your purchased package as if active testing had occurred.

3. INTELLECTUAL PROPERTY & PROPRIETARY ASSIGNMENTS

The relationship between the Company and the Client requires strict governance regarding intellectual property ("IP").

  • Client Property Protection: LEXXORIA LTD claims zero ownership rights over the source code, pre-release software binaries, functional applications, or proprietary data models submitted by the Client for testing. All such assets remain the exclusive intellectual property of the Client and are treated under strict confidentiality protocols.
  • Company Engineering Property: All system test cases, structural QA strategies, custom automation code scripts, execution frameworks, and diagnostic documentation developed by Our engineers during the performance of the Services remain the proprietary intellectual property of LEXXORIA LTD until all outstanding invoices, fees, and transaction parameters for that specific sprint are fully paid and cleared by the Client.
  • Conditional License Grant: Upon complete financial clearance of all relevant balances, the Company grants the Client a perpetual, royalty-free, worldwide, non-exclusive license to utilize, execute, and amend the delivered testing scripts and bug matrices solely for internal software optimization.

4. PAYMENT MECHANISMS, SUBSCRIPTIONS, AND TAX MATRICES

All fees published on the Website are denominated in British Pounds Sterling (GBP) unless alternative settlement rules are integrated into the payment interface.

  • Settlement Demands: Payment must be cleared in full via Our authorized payment processors before technical onboarding, engineering hour assignment, or system analysis begins.
  • Subscription Auto-Renewals: If You purchase an ongoing QA testing tier or developer sprint cycle on a subscription basis, You explicitly authorize the Company and Shopify Payments to automatically bill Your designated payment profile at the start of each consecutive billing period. You can cancel future renewals through Your account portal or by emailing info@lexxoria.ltd at least five (5) business days before the next automated renewal date.
  • Tax Responsibilities: All prices are subject to applicable UK Value Added Tax (VAT) or global corporate withholding levies where legally required, which will be computed and appended during checkout processing.

5. EXCLUSION OF PHYSICAL RETRACTION & DIGITAL REMEDIES

Because Our deliverables represent intellectual engineering labor, all purchases are structurally non-refundable once engineering operations, script compilation, or environment builds have commenced. Financial adjustments are managed strictly in accordance with Our standalone Refund and Cancellation Policy.

Pursuant to the UK Consumer Rights Act 2015, if You are a consumer and can technically demonstrate that a delivered QA report, automation script, or consulting assessment was executed with a clear lack of reasonable care and skill relative to the original specifications, Your exclusive legal remedy is to request a Repeat Performance. Our technical engineering team will re-engage, rewrite the automated scripts, re-verify the code paths, and deliver rectified reports at no additional charge to You within a commercially viable timeframe.

6. ABSOLUTE LIMITATION OF LIABILITY & WARRANTY DISCLAIMERS

A. Software Outcome Disclaimer: The Client explicitly acknowledges that software quality assurance is a systematic process of risk mitigation and defect detection, but no technical framework or engineering methodology can guarantee 100% eradication of bugs or system vulnerabilities. LEXXORIA LTD extends no warranties, express or implied, that the software application tested by Us will be entirely free from defects, logic loops, operational crashes, or security hacks following product release or deployment to production.

B. Liability Caps: To the maximum extent permitted under the laws of England and Wales, under no circumstances shall LEXXORIA LTD, its corporate directors, software engineers, sub-contractors, or agents be held liable for any indirect, incidental, special, punitive, exemplary, or consequential damages sustained by the Client or any third-party entity. This exclusion encompasses, without limitation, losses regarding:

  • Loss of corporate revenue, business profits, commercial contracts, or goodwill.
  • Production system downtime, cloud hosting crashes, or server failures.
  • Corruption, leakage, or loss of user databases, personal data, or proprietary codebases.

C. Maximum Remedy Ceiling: The total aggregate financial liability of LEXXORIA LTD to the Client for any verified claim, legal action, contract breach, or professional negligence arising under or in connection with this Agreement shall be strictly capped at and limited to **the exact amount of fees actually paid by the Client to the Company for the specific project sprint or milestone cycle that directly caused the dispute.**

7. RIGID NON-SOLICITATION COVENANT

The Client acknowledges that the Company invests substantial capital and operational resources into recruiting, training, and maintaining its specialized QA engineers and technical personnel. Therefore, the Client explicitly agrees that during the term of any active service engagement and for a period of **twelve (12) calendar months** immediately following the termination or completion of the last project, the Client shall not:

  • Directly or indirectly solicit, entice, recruit, or attempt to hire any QA engineer, developer, or automation specialist employed or contracted by LEXXORIA LTD.
  • Engage said technical personnel as direct employees, independent contractors, or external consultants outside the formal corporate framework of LEXXORIA LTD.

Any verified breach of this non-solicitation covenant shall obligate the Client to pay the Company an immediate liquidated damages fee equal to 100% of the hired specialist's annualized market salary compensation package.

8. MANDATORY ADMINISTRATIVE MITIGATION PROTOCOL

Prior to initiating any formal legal claim, commercial litigation, or bank-level payment dispute/chargeback request through Your financial provider, You are contractually obligated to submit a written dispute notice to info@lexxoria.ltd. Following this notice, You must participate in a good-faith, thirty (30) day administrative mitigation process to resolve the technical or financial discrepancy amicably with Our executive management.

If You breach this provision and file an arbitrary payment chargeback, You agree to indemnify the Company for all legal expenses, collection agency fees, and engineering administrative hours billed at Our standard consulting rates to compile system logs and defend the legitimacy of the delivered services.

9. FORCE MAJEURE FRAMEWORKS

Neither party shall be held liable or contractually non-compliant for any failure or delay in performing its obligations under this Agreement (except for payment obligations) due to events beyond its reasonable control, including but not limited to acts of God, widespread internet service provider outages, global routing failures, cyber warfare, cloud infrastructure collapses (e.g., AWS or Google Cloud outages), government mandates, strikes, or localized utility grid shutdowns.

10. GOVERNING LAW, TRIBUNAL JURISDICTION, AND SEVERABILITY

This Agreement, along with all associated Statements of Work, operational engagements, and financial transactions, shall be governed by, interpreted, and construed exclusively in accordance with the laws of England and Wales.

Any formal legal action, contract litigation, or regulatory tribunal proceedings arising directly or indirectly from this document shall be brought exclusively before the courts of London, United Kingdom. Both parties formally waive any right to object to this venue based on inconvenient forum grounds.

If any specific clause or provision within this document is determined by a court of competent jurisdiction to be invalid, illegal, or completely unenforceable under local statutes, such determination shall have no impact on the validity, legality, or enforceability of the remaining sections, which shall remain in full force and effect.

11. RESTRENGTHENING AND CORPORATE IDENTIFICATION

For all formal administrative communications, service quality notifications, legal notices, or cancellation requests, please leverage the direct contact coordinates verified below:

LEXXORIA LTD
Registered Corporate Address: Avon House, Avonmore Road, London, W14 8TS, United Kingdom
Official Enterprise Legal Email: info@lexxoria.ltd